Privacy Policy

Last updated: 24 January 2026

Steve Green (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or interact with https://stevegreen.com.au.

1. What personal information we collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Website URL
  • Phone number (if provided)
  • Business details (if supplied)
  • Messages and form submissions
  • IP address and browser information
  • Usage data relating to how you interact with the website
  • Account information (where accounts are created)
  • Payment-related metadata (payments are processed by third-party providers – we do not store credit card details)

You may choose not to provide certain information, however this may limit your ability to use some services or features of the website.

2. Sensitive, confidential and client-provided information

In addition to standard personal information, we may also receive or be granted access to information that is confidential, commercially sensitive, or proprietary in nature in the course of providing technical services.

This may include, but is not limited to:

  • Login credentials and access tokens
  • Server, hosting, database, and application credentials
  • Configuration files and system settings
  • Client business processes and internal data
  • Source code and technical documentation
  • Copyrighted materials supplied by the client
  • Content, databases, and digital assets
  • Payment platform metadata (we do not store full card details)

Such information is handled strictly for the purpose of delivering agreed services and maintaining system functionality, security, and compliance.

We take reasonable steps to protect this information from unauthorised access, misuse, loss, or disclosure through appropriate technical and organisational safeguards.

Where practical, access credentials are used only for authorised tasks and may be deleted or returned upon completion of work or termination of services.

Clients remain responsible for maintaining backups of their own systems, data, and materials unless otherwise agreed in writing.

3. Use limitation and non-inspection principle

We do not intentionally access, review, monitor, or analyse client content, business records, communications, or data unless it is reasonably necessary to perform the agreed technical services or to diagnose a specific issue.

Our role is limited to technical operation, configuration, maintenance, and troubleshooting — not the inspection or evaluation of client business activity, content, or records.

Any access that does occur is incidental, minimal, and directly related to the task being performed.

4. Incidental visibility of operational and commercial data

In the course of providing technical services, we may incidentally observe high-level operational or commercial information such as transaction volumes, system activity, performance metrics, error logs, or usage patterns (for example, when diagnosing issues, validating integrations, or confirming system behaviour).

Such visibility is incidental to technical work and is not used for business analysis, competitive assessment, marketing purposes, or any purpose unrelated to delivering the agreed services.

All observed information is treated as confidential and handled in accordance with this Privacy Policy.

5. How we collect personal information

We collect personal information when you:

  • Submit a contact form or enquiry
  • Register an account
  • Purchase a service or product
  • Subscribe to updates or communications
  • Browse and interact with the website
  • Communicate with us directly

We may also collect technical data automatically via cookies, analytics tools, server logs, and security systems.

6. Why we collect your information

We collect and use personal information for purposes including:

  • Providing services and responding to enquiries
  • Managing accounts and customer relationships
  • Processing payments and invoices
  • Improving website performance and usability
  • Security monitoring and fraud prevention
  • Legal and regulatory compliance
  • Internal administration and record keeping
  • Communicating about services where relevant

We only collect information that is reasonably necessary for our business activities.

7. Disclosure of personal information

We may disclose personal information to:

  • Service providers such as hosting companies, email systems, payment processors (e.g. Stripe), analytics platforms, and security services
  • Professional advisers where reasonably required (accounting, legal, compliance)
  • Government or regulatory authorities where required by law

We do not sell personal information to third parties.

Confidential, proprietary, or client-supplied materials are not disclosed to third parties except where required to deliver the service (for example, hosting providers, licensing vendors, or technical support services) or where required by law.

Some service providers may store data outside Australia. Where this occurs, reasonable steps are taken to ensure appropriate privacy protections are in place.

8. Cookies and tracking technologies

This website may use cookies and similar technologies to:

  • Improve site functionality
  • Measure traffic and usage patterns
  • Support security and performance

You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.

9. Data security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes, where appropriate:

  • Secure hosting environments
  • SSL encryption
  • Access controls and least-privilege access
  • Multi-factor authentication (2FA/MFA) where supported
  • Regular updates, patching, and monitoring
  • Backup and recovery procedures

Security controls may vary depending on the system, platform, and third-party services involved. Some security features may be subject to client configuration, hosting provider capability, or vendor limitations.

However, no system can guarantee absolute security.

10. Access and correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate or outdated.

Requests can be made using the contact details below.

11. Complaints

If you believe your privacy has been breached, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to this policy

This Privacy Policy may be updated from time to time. The latest version will always be published on this website.

13. Contact details

Steve Green

Website: www.stevegreen.com.au

Email: steve@stevegreen.com.au

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