Provider: Steve Green

Client: As per proposal / invoice

Effective Date: On written acceptance or first payment

1. Services

Steve Green provides professional website and digital services including:

• Website design, layout, and presentation

• Website development and configuration

• Coding and integrations

• Technical consulting and troubleshooting

• Maintenance, upgrades, and remediation

• Performance, security, and stability improvements

Unless explicitly agreed in writing, services do not include:

• Branding or logo design

• Copywriting or content creation

• SEO, advertising, or marketing

• Hosting services

• Software licensing costs

• Data entry or content migration

• Training, tutoring, or documentation

No exclusivity, guaranteed availability, or response time is implied unless explicitly agreed in writing.

2. Fees & Payment

• Fees are charged as:

  • Fixed price where agreed in writing, or

  • Hourly rate as default.

• Invoices are payable within the stated terms.

• Work may be suspended if invoices are overdue.

• Estimates are indicative only unless confirmed in writing.

• Third-party costs are excluded unless approved separately.

• Time spent on investigation, diagnosis, communication, meetings, testing, and documentation is billable unless explicitly stated otherwise.

3. Third-Party Licences & Subscriptions

• Steve Green will not purchase any recurring licence, subscription, or service without explicit Client approval.

• Once approved and purchased:

  • The licence or subscription is owned by the Client, even if purchased or administered by Steve Green.

  • The Client is responsible for all renewals, payments, compliance, and ongoing costs.

  • Steve Green is not responsible for vendor pricing changes, service outages, feature removals, licence expiry, or policy changes.

• The Client authorises reliance on vendor licence terms without independent legal review.

• Failure to maintain licences may affect website functionality and is not the responsibility of Steve Green.

4. Ownership of Work

• Upon full payment, all coding and original work created specifically for the Client becomes the Client’s property.

• Ownership transfer excludes all third-party software, frameworks, themes, libraries, and licensed components.

• Steve Green retains the right to reuse general techniques, patterns, and non-client-specific components.

• Steve Green may retain backup copies and development archives for operational and legal purposes.

• Unpaid work remains the property of Steve Green.

5. Hosting & Infrastructure

• Hosting, servers, email systems, DNS, and infrastructure are provided by third-party providers.

• Steve Green may assist with administration; however:

  • This assistance is best-effort administration only, not managed hosting.

  • Hosting remains the Client’s responsibility.

  • Steve Green is not responsible for outages, data loss, security breaches, performance issues, provider failures, or infrastructure limitations.

• Backups, uptime, and service guarantees are governed by the hosting provider’s terms.

6. Training, Support & Availability

• Training, tutoring, walkthroughs, explanations, documentation, and knowledge transfer are billable services unless explicitly included in writing.

• No ongoing support, training, availability, or response commitments are implied unless agreed in writing.

7. Client Responsibilities

The Client must:

• Provide all required content, access credentials, assets, approvals, and feedback in the requested format and timeframe.

• Ensure all supplied materials are accurate, lawful, and owned or properly licensed by the Client.

• Respond promptly to avoid delays.

• Maintain their own backups and access credentials.

Delays caused by the Client may impact delivery timelines and pricing.

8. Changes & Scope Control

• Any change to scope, functionality, integrations, or requirements may increase cost and extend timelines.

• All scope changes must be confirmed in writing before implementation.

• Silence, continued work, or informal discussion does not constitute acceptance of scope changes.

9. Liability & Risk

• Steve Green does not guarantee business outcomes, revenue, conversions, rankings, uptime, or commercial performance.

• Liability is limited to the amount paid for the specific services giving rise to the claim.

• Steve Green is not liable for indirect or consequential loss.

• Nothing in this Agreement excludes rights that cannot be excluded under Australian Consumer Law.

10. Termination & Governing Law

• Either party may terminate services with written notice.

• All outstanding invoices remain payable upon termination.

• Upon termination, Steve Green will, on reasonable request, return or delete Client-provided materials in his possession, excluding system backups, archives, and records required for legal or operational purposes.

• Clauses relating to payment, ownership, licences, liability, and responsibilities survive termination.

• Steve Green reserves the right to terminate our business relationship at his discretion, for any reason, without having to justify it.

• This Agreement is governed by the laws of Australia.

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